Say Goodbye to Buffering. Hello to Du – UAE's Most Reliable Internet

Yes, DU allows eligible customers to suspend their internet service during extended travel. Simply notify customer support in advance to request a service hold with no additional fees during the pause period.

DU provides round-the-clock technical support via phone, chat, and the DU app. Onsite technician visits are also available for complex issues, ensuring quick and efficient problem resolution.

Installation is typically completed within 24–48 hours of placing your order, subject to location and availability. Priority installation services are available for urgent requests.

Absolutely. DU offers the flexibility to change your plan at any time. Whether you need more speed or wish to reduce your monthly cost, switching plans is hassle-free and quick.

Yes, DU makes relocation easy. You can request a service transfer through the DU app or customer care, and our team will schedule the setup at your new address at your convenience.

Definitely. DU’s high-speed plans offer low latency, stable connections, and high bandwidth—perfect for immersive gaming sessions and real-time multiplayer experiences.

Yes, DU provides advanced parental controls that allow you to manage screen time, restrict content, and monitor usage to create a safe online environment for your family.

DU has robust network monitoring and a rapid-response team in place to address outages. In the event of downtime, affected users are notified promptly, and service is restored as quickly as possible.